Intercare Virtual Consultations
Virtual Consultations – A Game-Changing Option for Busy People
When you feel below par, the last thing you want is a long wait to see a doctor. However, adjusting your schedule to visit your GP is not always possible. That’s where virtual consultations are proving invaluable, bringing trusted medical care to your screen, whether at home, in the office, or even on the move. 
Whether you need to speak to a GP immediately or want a convenient follow-up with your preferred Intercare doctor, the process is faster and easier than ever.
Get Immediate Help with On-Demand Online GP Consultations
You can see a trusted GP online from the comfort of your home for common day-to-day health needs such as renewing contraceptive scripts, colds and flu, stomach bugs, bladder infections, minor rashes, and pinkeye. For your convenience, the doctor is available after hours and on weekends.
Chat with an experienced healthcare professional via text or video.
• Get expert medical advice, diagnosis, and treatment.
• Prescriptions and sick notes are provided where deemed appropriate.
Can I get a repeat prescription?
Repeat contraceptive prescriptions may be provided. Generally, repeat prescriptions for chronic medications are not offered via online consultations when the professional is not your regular treating provider. Short tie-over scripts may be provided until patients can seek care at their regular doctor, subject to the discretion of the online professional.
When is an On-Demand Online Consultation not suitable?
On-demand online consultations are not suitable in the following cases, and care should be sought in-person:
• Patients located outside of South Africa.
• For emergencies or potentially severe injuries or symptoms.
• Persistent or recurring issues despite treatment.
• Very young (<2 years), elderly (>65 years), and pregnant patients.
• Moderate to severe injuries (e.g., vehicle accidents, suspected fractures, stab wounds, or large cuts).
• Difficulty breathing, chest pain, coughing up blood.
• Blood in stool or urine.
• Neurological symptoms (e.g., numbness, paralysis, difficulty speaking, visual disturbances).
• Patients with multiple chronic conditions or significant health issues.
• Patients requiring scripts for psychiatric medication, sleeping pills, or high-schedule pain medication.
• If a prior consultation for the problem has not led to improvement.
• If you prefer to see a specific doctor.
When should I consider an On-Demand Online GP Consultation?
If you don’t have access to your regular doctor, conditions which can generally be treated via online consultation include colds and flu, stomach bugs, bladder infections, headaches, minor allergies, eye infections such as pink eye, and mild skin and nail problems.
Safety remains our top priority. The healthcare professional will advise if an in-person visit is more appropriate for your situation and will refer you to your regular doctor for further care.
Book Ahead with Scheduled Online GP Consultations
For those who value a consistent relationship with their preferred healthcare provider, scheduled online GP consultations offer a way to virtually meet with their usual doctor. This option is reserved for existing patients and is especially useful for managing long-term conditions or reviewing test results in a familiar, supportive setting.
This service is tailored for:
• Chronic illness management. For example, diabetes, hypertension or asthma
• Reviewing blood work or diagnostic test results
• Medication adjustments or ongoing treatment discussions
• Routine check-ins for mental health and well-being
You can select a convenient time slot, and because the doctor already knows your medical history, the session is more focused, personal, and effective. Scheduled consultations allow you to stay on top of your health without disrupting your day.
How does it work?
Download guide: How to book a Scheduled Online GP Consultation >
1. Find your doctor via the find tool.
2. Click book now.
3. Sign up or log in to HealthBeat.
4. Select GP Consultation from your dashboard.
5. Click "Book Now" under Scheduled Online GP Consultation.
6. Select your appointment preferences and confirm your booking.
7. A confirmation email and SMS will include a link to start your consultation.
8. You will only be billed after your consultation.
9. You can manage your booking from the HealthBeat Dashboard under Upcoming Bookings.
Virtual Consultations to Fit Your Lifestyle
Virtual consultations make it easy to get professional healthcare that fits your routine when life gets busy. Whether you need urgent care or want to catch up with your regular doctor online, these flexible options give you access to quality service without the inconvenience of travel and waiting rooms.
Next time you need quick medical advice, skip the waiting room and reach for your digital device. Why not arrange access to these innovative virtual consultations today?
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